Service Delivery. Steady State. Continuous Improvement. SLA Management.
Incidents | Service Requests | Change Requests | Major Incident Management | Problem Management | Cyber Security | Project Items | SLA Definition | Ticket Workflow | Ticket Resolution Process | Shifts Management | Change Control Process | Continuous Improvement Plan | Knowledge Transition |
OAT | KT Management | Weekly Status Report | Monthly Status Report | SLA Effectiveness | KPIs | OPIs | Operating Model Heat Map | RCA | SOP | Training |
Please reach us at experience-in-a-classroom@edgcornerstone.com if you cannot find an answer to your question.
The program is 40 hours. The duration will however vary based on whether it is delivered online or in a classroom. For example the 40 hours could be spread across 2 hours every day, Mon-Fri for 20 working days. Or completed in straight 5 days, 8 hours each day.
The program is available in your office or online.
"Experience In A Classroom" is a unique pedagogy we bring to each program. You just don't "Learn To" but "How To". After completing the program you will be as confident as someone with 1-2 years of experience, post certification.
Faculty are practitioners in Technology & Management Consulting. They have performed various roles, including Service Delivery Managers or Project Managers. Having delivered several end-to-end global implementation programs and projects.
Fees for Individuals: Indian Rupees 30,000 (USD 400) for a batch of 10 participants.
We love our customers, so feel free to visit during normal business hours.
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