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EDG Cornerstone

+91-9739539394

  • About EDG
  • Experience-In-A-Classroom
    • Global Institute
    • 'How To' Guidance
    • Talent To Value
    • 'Guru-Grad' Interface™
  • Deliver To Promise
    • Global Business Services
    • Customer Success
  • Go With You To Market
    • Global Client Engagement
    • Co-Creating Value
  • OMG
    • X + O
    • EDGe News
  • More
    • About EDG
    • Experience-In-A-Classroom
      • Global Institute
      • 'How To' Guidance
      • Talent To Value
      • 'Guru-Grad' Interface™
    • Deliver To Promise
      • Global Business Services
      • Customer Success
    • Go With You To Market
      • Global Client Engagement
      • Co-Creating Value
    • OMG
      • X + O
      • EDGe News

+91-9739539394

EDG Cornerstone
  • About EDG
  • Experience-In-A-Classroom
    • Global Institute
    • 'How To' Guidance
    • Talent To Value
    • 'Guru-Grad' Interface™
  • Deliver To Promise
    • Global Business Services
    • Customer Success
  • Go With You To Market
    • Global Client Engagement
    • Co-Creating Value
  • OMG
    • X + O
    • EDGe News

application management support

"Talent 2 Value": Application Management Support

Service Delivery. Steady State. Continuous Improvement. SLA Management. 

Service Delivery

Incidents | Service Requests | Change Requests | Major Incident Management | Problem Management | Cyber Security | Project Items | SLA Definition | Ticket Workflow | Ticket Resolution Process | Shifts Management | Change Control Process | Continuous Improvement Plan | Knowledge Transition | 

Monitoring & Reporting

OAT | KT Management | Weekly Status Report | Monthly Status Report | SLA Effectiveness | KPIs | OPIs | Operating Model Heat Map | RCA | SOP | Training | 




Frequently Asked Questions

Please reach us at experience-in-a-classroom@edgcornerstone.com if you cannot find an answer to your question.

The program is 40 hours. The duration will however vary based on whether it is delivered online or in a classroom. For example the 40 hours could be spread across 2 hours every day, Mon-Fri for 20 working days. Or completed in straight 5 days, 8 hours each day.


The program is available in your office or online. 


"Experience In A Classroom" is a unique pedagogy we bring to each program. You just don't "Learn To" but "How To". After completing the program you will be as confident as someone with 1-2 years of experience, post certification. 


Faculty are practitioners in Technology & Management Consulting. They have performed various roles, including Service Delivery Managers or Project Managers. Having delivered several end-to-end global implementation programs and projects. 


Fees for Individuals: Indian Rupees 30,000 (USD 400)  for a batch of 10 participants.   


application management support

Application Management Support Flyer

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EDG Cornerstone

Bangalore, Karnataka, India

9739539394

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